Dog in a Box is an online store where products are sold by Dog in a Box. The following terms and conditions will be used in trade between seller and all its customers.
TERMS OF SALE AND DELIVERY
• When making an order the customer agrees with the then current terms and conditions regarding ordering and delivery.
• All communication between Dog in a Box and customers is handled by email. The customer agrees to monitor his/hers email account after placing an order.
• A binding commercial agreement will come into effect when customer has placed an order. The system will confirm the order automatically with an email.
• In case of problems in availability, import restrictions of restrictions by authorities, Dog in a Box’s liability limits to cancel the purchase and return the money paid in advance.
• Dog in a Box can refer to a mistake in case of a clear product error, for example if the error is so obvious the customer should have noticed it.
• Prices shown in the website do not include customs fees.
• The products will be sold at a price that was valid at the time of placing the order, despite of possible changes in the price after ordering.
• Dog in a Box can refer to a mistake in price in case of a clear error, for example if the mistake is so obvious that the customer should have noticed it.
• Dog in a Box will ship the products within the estimated delivery time shown on the product page. Dog in a Box will notify the customer if the delivery is postponed for more than 7 days.
• When sending goods to Dog in a Box, the customer must keep and save all documents such as a dispatch notes.
• Customer is responsible for paying all duties, taxes, VAT and other charges that may occur when importing the ordered products to customer's country.
• Payments are made using the payment options shown on the payment methods page.
All return requests must be returned to Dog in a Box within 30 days of original arrival date.
If one or more items of your order do not meet your expectations and they are unopened, please contact us at firstname.lastname@example.org with the following information:
* Reason for returning, Purchaser name, Order ID (For example, order #W-123456), Name of Item(s) and SKU number
Once we receive this information, we will proceed to check your order and contact you within 3 business days.
Please make sure to read the terms and conditions mentioned here before you return product(s).
* We will refund the amount the customer paid for the product(s).
* We will not refund the shipping fee the customer paid for the product(s).
* We will process refund after we receive product(s) and check out the quality of product(s).
* The return fee is responsibility of the customer even if the customer opts for free shipping service.
Once we confirm with you, please return it to the following address:
Dog in a Box di Gianluca Crispino
Via Feletto 71/3
33010 Colugna (UD)